Return Policy

At The Pet Plug, customer satisfaction is our top priority. If you or your furry friend are not completely satisfied with your purchase, we’re here to help make things right.

60-Day Money-Back Guarantee

We offer a 60-day return window, meaning you have 30 days after receiving your item to request a return or replacement.

To be eligible for a standard return:

The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging.
You will need the receipt or proof of purchase.

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at petplugus@gmail.com with:

Your order number.
Clear photos or videos showing the issue.

Once verified, we will issue a free replacement or a full refund right away at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain types of items cannot be returned:

Opened or used grooming products, shampoos, and hygiene items.
Perishable items (such as treats or food).
Personalized or custom-made pet items.
Clearance or sale items marked as "Final Sale."

How to Start a Return

Email our support team at support@thepetplug.com with your order number and reason for return.
If your return is accepted, we will send you instructions on how and where to send your package.
Note: Unless the return is due to a damaged or incorrect item, customers are responsible for paying the shipping costs for returning the item.

Refunds & Processing

Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Payout: Approved refunds will be automatically processed back